Blackjack dealers are just people as everyone else, and they too have the right to make some mistakes in the work process. We can give a simple example that happened recently. The player made it clear that he didn’t want another card, but the dealer still gave it to him. How do you think the casino should respond to this situation, especially if all the players have seen the card?
Of course, we have not encountered many situations, so we used the knowledge of Nick Kallos, who spent 16 in the gaming industry and opened the Casino Gaming School of Nevada in Las Vegas. Kallos is among the world authorities in gambling. He appeared on Travel Channel, ABC Prime Time or Vegas Live. He teaches dealers how to avoid mistakes and floormans, how to correct their mistakes, and how to deal with stressful situations.
If a dealer makes a mistake, he should never try to fix it himself. You should immediately call the floorman, who is in charge of that part of the casino, who will then resolve it correctly. It is floorman’s responsibility to correct mistakes so that all players at the table are satisfied. And he should do it immediately because it is in the interest of the casino that none of the players is offended. After all, customers make money.
Now, let’s look at some of the common mistakes you might encounter at a blackjack table, and Kallos will explain how floormans should deal with these problems properly.
The player gives a signal that he stands, but the dealer gives him another card face up.
- Of course, the player who gave the clear signal that he is standing will not receive this card. However, the card should not be burned. Instead, it should be offered to every player at the table participating in the game. If all players reject the card (they all stand, and their first two cards are enough), the floorman will announce that if the dealer has to draw, his third card will be exactly that.
Players place their bets, and the dealer deals two cards to them. But before any player starts playing, one player announces that he has received only one card.
- The player should always have two choices. He may get another card out of sequence, or he may fold. However, since the deal is out of sequence, every other player at the table should also have this option. Either he can play or fold. If it is a single or double-deck BJ, the dealer should shuffle the deck after this game.
The dealer forgets to deal himself the second card, but all players have their hands complete.
- The dealer should take a second card. If players do not agree, they should have the option to stand or fold.
The dealer takes the player’s bet and cards, assuming the player has busted. After finishing the round, however, the player objects that he did not bust and believes he would beat the dealer’s hand.
- Cards from that round should be returned to the player to make sure that the player has busted. According to Kallos, it is therefore crucial that the dealer takes players’ cards in the exact order. Then such situations can be solved very quickly.
All players place bets, but one of them do not get the cards (all others have their cards).
- A player who has not received the cards does not have to participate in that round. Other players have the opportunity to stand or fold again.
The dealer shows both of his cards before the players play their hands.
- In this case, players should be able to finish their hands as usual, even though they have seen both dealer’s cards (it is not the player’s fault but the dealer’s, so the casino should let the player play, also they have a huge advantage).
The dealer forgets to ask the last player at the table how he wants to deal with his hand and instead reveals his second card. As soon as he does so, the player from the last position reminds him that he has forgotten of him.
- Even though both dealer cards are revealed, the player should be allowed to finish the round.
The dealer turns his second card, miscalculates his hand and hits (this usually happens if he has an ace on his hand).
- The extra card that the dealer mistakenly took should be burned. In a game with one or two decks, the dealer shuffles the decks before the next game.
On a single or double deck, the dealer runs out of cards, but one of the players wants to draw.
- The dealer should shuffle the discarded cards and complete the hand. If players don’t like it, they can withdraw from this particular round.
And here’s the last tip from Kallos. If you encounter a mistake and the floorman wants to deal with it in the wrong way, ask politely to call the shift manager to deal with the situation. According to our expert, in most cases, the casino will side with players. After all, a satisfied customer is the most important thing for a casino.